Should this guy be fired?

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."





Actual dialogue of a former WordPerfect Customer Support employee.


(Now I know why they record these conversations!):





Operator: "Ridge Hall, computer assistance; may I help you?"


Caller: "Yes, well, I'm having trouble with WordPerfect."


Operator: "What sort of trouble??"


Caller: "Well, I was just typing along, and all of a sudden the words went away."


Operator: "Went away?"


Caller: "They disappeared"


Operator: "Hmm. So what does your screen look like now?"


Caller: "Nothing."


Operator: "Nothing??"


Caller: "It's blank; it won't accept anything when I type."


Operator: "Are you still in WordPerfect, or did you get out??"


Caller: "How do I tell?"


Operator: "Can you see the 'C: prompt' on the screen??"


Caller: "What's a sea-prompt?"


Operator: "Never mind, can you move your cursor around the screen?"


Caller: "There isn't any cursor; I told you, it won't accept anything I type."


Operator: "Does your monitor have a power indicator??"


Caller: "What's a monitor?"


Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"


Caller: "I don't know."


Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"


Caller: "Yes, I think so."


Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.


Caller: "Yes, it is."


Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"


Caller: "No."


Operator: "Well, there are. I need you to look back there again and find the other cable."


Caller: "Okay, here it is."


Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."


Caller: "I can't reach."


Operator: "OK. Well, can you see if it is??"


Caller: "No."


Operator: "Even if you maybe put your knee on something and lean way over??"


Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."


Operator: "Dark??"


Caller: "Yes - the office light is off, and the only light I have is coming in from the window."


Operator: "Well, turn on the office light then"


Caller: "I can't."


Operator: "No? Why not??"


Caller: "Because there's a power failure."


Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"


Caller: "Well, yes, I keep them in the closet."


Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."


Caller: "Really? Is it that bad?"


Operator: "Yes, I'm afraid it is."


Caller: "Well, all right then, I suppose. What do I tell them??"


Operator: "Tell them you're too stupid to own a computer!!!"

Should this guy be fired?
Thats the best laugh I've had in ages!!!





I'm actually in tears!!! Oh dear!!!





Reminds me of my colleague (who I think should be on pension). Whenever he recieves an email that needs a reply he prints it out and with a pen writes down the reply and places it on the senders desk!!!





Oi... I think the world is moving on too fast for some people. LOL!!!





Star for you!!!
Reply:lmao!





Out of all the funny tech support stories ive read, i think this one is one of the best! But the techie's right - the user is waaay too stupid to use a computer.





sea prompt?!! XD





I recently recieved a doc that listed all of the shortcuts for the computer, and decided to forward it to the secretaries and PAs here where i work. Later, i heard one of them couldnt find the "winky" (Windows Key) button! Not brilliant, but pretty funny when you think about it!
Reply:Lol!


Thats was good.


^_^
Reply:I agree with you, he should have been promoted.....ahahahahahahahahaha!
Reply:Haha - top stuff mate..
Reply:Ha Ha Ha Ha, one of the best jokes in a long time. Thank you for sharing this. It is too good not to pass on. Top stuff !!!!
Reply:Well that is customer service is for you at its best


I think it is the first time a customer wasn't F..Ked by customers service . THUMBS UP FOR THE OPERATOR
Reply:EXCELLENT....thank you so much....
Reply:Very funny but I think it is also an urban legend have seen this joke now for more than a year in my e mail. But he should have been promoted.
Reply:Lol shame poor guy!
Reply:Lol - die waarheid maak seer or the truth hurts
Reply:This too funny for words, but a couple of years ago it could have been me. I went to computer class to learn before I purchased and the first thing I was taught was the plug into the wall , then second is it turned on and third was check for power!!!! C-prompt was a sign that I lost the program and upon occasion I lost it!!! It makes you feel so smart. Try buying the computer professor 80.00 a whack thats what he could have used!!!!
Reply:Great joke, thanks for the laugh that made my colleagues think that I,m on some of the drugs that we discovered in a raid this morning!