Sunday, August 2, 2009

Who helps the helpline people? :)?

Perfect organization for "Termination without Cause".





Actual dialogue of a former WordPerfect Customer Support employee. (Now


I know why they record these conversations!):





Operator: "Ridge Hall, computer assistance; may I help you?"





Caller: "Yes, well, I'm having trouble with WordPerfect."





Operator: "What sort of trouble??"





Caller: "Well, I was just typing along, and all of a


sudden the words went away."





Operator: "Went away?"





Caller: "They disappeared."





Operator: "Hmm So what does your screen look like now?"





Caller: "Nothing."





Operator: "Nothing??"





Caller: "It's blank; it won't accept anything when I type."





Operator: "Are you still in WordPerfect, or did you get out??"





Caller: "How do I tell?"





Operator: "Can you see the C: prompt on the screen??"





Caller: "What's a sea-prompt?"





Operator: "Never mind, can you move your cursor around the


screen?"





Caller: "There isn't any cursor: I told you, it won't


accept anything I type."





Operator: "Does your monitor have a power indicator??"





Caller: "What's a monitor?"





Operator: "It's the thing with the screen on it that looks like


a TV. Does it have a little light that tells you


when it's on??"





Caller: "I don't know."





Operator: "Well, then look on the back of the monitor and


find where the power cord goes into it. Can you see


that??"





Caller: "Yes, I think so."





Operator: "Great. Follow the cord to the plug, and tell me if


it's plugged into the wall.





Caller: "Yes, it is."





Operator: "When you were behind the monitor, did you notice


that there were two cables plugged into the back of


it, not just one??"





Caller: "No."





Operator: "Well, there are. I need you to look back there


again and find the other cable."





Caller: "Okay, here it is."





Operator: "Follow it for me, and tell me if it's plugged


securely into the back of your computer."





Caller: "I can't reach."





Operator: "Uh huh. Well, can you see if it is??"





Caller: "No."





Operator: "Even if you maybe put your knee on something and


lean way over??"





Caller: "Oh, it's not because I don't have the right


angle - it's because it's dark."





Operator: "Dark??"





Caller: "Yes - the office light is off, and the only


light I have is coming in from the window.





Operator: "Well, turn on the office light then."





Caller: "I can't."





Operator: "No? Why not??"





Caller: "Because there's a power failure."





Operator: "A power......... A power failure? Aha, Okay, we've


got it licked now.Do you still have the boxes and manuals and


packing stuff your computer came in??"











Caller: "Well, yes, I keep them in the closet."





Operator: "Good. Go get them, and unplug your system and pack


it up just like it was when you got it. Then take


it back to the store you bought it from."





Caller: "Really? Is it that bad?"





Operator: "Yes, I'm afraid it is."





Caller: "Well, all right then, I suppose. What do I tell them??"





Operator: "Tell them you're too f*%king stupid to own a computer!!!!!"

Who helps the helpline people? :)?
LMAO. That is hilarious and probably a true story.
Reply:I actually laughed out loud the first time I heard this story, about ten years ago.
Reply:Some people...some people's kids.....???!!!!
Reply:hahah... thats too bad! lol


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